Subscription Leaders, Founders & Directors
10X Your Impact
With the Retention Accelerator
Systems, Not Goals Drive Results
The Retention Accelerator is the Retention Operating System for Subscription Businesses. Leveraging 150 case studies from leading subscription brands (like Netflix, Amazon, Apple, Spotify and many others), 60,000 hours of practical retention experience, learnings from 50 of the worlds greatest retention minds and providing proven systems to enable you to 10X your retention impact.
The Retention Accelerator Solves Problems
We Need to Improve Retention Fast
We Want to Speed up Retention Improvements
We Dont Know Where to Focus to Improve Retention
We Want to Increase Customer Tenure
We Are Acquiring Poor Quality Customers That Don’t Stay
We Don’t Have Enough Data / Resources To Build Customer Lifetime Value Models
We Dont Know the Impact of Our Retention Efforts or We Find It Difficult To Explain the Impact of Our Efforts
We Need to Reduce Costs & Improve Margin
We Need to Improve ARPU
We Have Masses of Data, but We Know Nothing
Customers Don’t Use Thing / Dont Do We What We Want / Don’t Engage
We Need Channel Execution Best Practice
How It Works
The Retention Accelerator is a 12 week program, starting with a Retention Assessment to identify the current baseline, retention weak points and optimisation opportunities. In weeks 2-4, we develop the bespoke Retention Accelerator for your business, leveraging the most appropriate systems and frameworks, case studies and learnings to fast track your retention performance. In week 4, we move to socialisation and in week 5 to execution. The Retention Accelerator provides unlimited support for a fixed project fee.
Two Guarantees
1. Guaranteed to improve retention. Achieving 10X improvements in incremental retention are dependent on quality of execution of the strategies provided within the Retention Accelerator and current starting point. If followed, 10X improvements can come within 12 week cycle or as part of short / medium term plan.
2. Full refund within 30 days if not completely satisfied. The only condition is a 30 minute call to explain why.
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10XING Subscribers for a Hypnotherapy Mobile App
"Tom's support has transformed my business from one that was regularly making a loss, to one that is nearly self funded in just 4 months. In that time together, we have re-priced the product, built new product conversion journeys, developed an entirely new creative strategy and campaign, implemented a comprehensive CRM Marketing program to support conversion and retention, resolved multiple tech issues and implemented new Martech. All this has increased average subscriber tenure and resulted in a 5X increase in subscribers since December '23, with a run rate to get to a 10X improvement in the next 2-3 months. "
- Aaron Surtees, Founder & CEO, Subconsciously Hypnotherapy Mobile App
"Tom has had a huge positive impact on the business transforming the retention team to become data driven, commercially minded business leaders and pushing all around him to be better."
- Nick Nordarishvilli, Head of CRM, DAZN Japan
"Tom is formidable, innovative, inspirational, smart and extremely hard working."
- Phil Richardson, Salesforce Technical Architect
"Brainstorming is always a joy with Tom - you will be sure to find intelligent, unique solutions to business challenges, and learn something new along the way."
-Firas Wahida, Client Partner, TikTok
'Done for You' Retention Agency Model
We offer a lean agency model for bespoke projects or retained work inc. analytics, data science, design, copywriting, creative, brand, technology, CRM marketing, mobile and web development. Book an appointment to discuss.
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